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The player from Brazil has withdrawal delays despite providing all necessary documentation, including a casino LeoVegas casino notarized ID. The casino acknowledges the delay in payment but provides no timeline. The player from Austria had been waiting for a withdrawal for less than two weeks.
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- One leading mode they do that ia via a system termed Know Your Customer , which the internet casino is mandated to enact based on the governing bodies’ guidelines.
- Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days.
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The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder. The casino accused the player of multiple account creation, which the player denied. The player then escalated the issue to the Curacao eGaming Authority for further investigation.
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